Contents
Introduction..................................................3
1. Asking for a Day Off...........................................6
2. Morning in the Office .........................................8
3. Essential Computer Skills.....................................12
4. A Mother's Lesson on Banking.................................14
5. The CEO Meets with his Executives ............................16
6. Body Language..............................................18
7. Listening Skills and Effective Communication....................20
8. First Meeting with an Auditor..................................22
9. Money (to Splurge or to Stash?)................................24
10. Deja vu ....................................................28
11. Discussing the Company's Finances ............................32
12. Sveta's New Job .............................................34
13. How to be cool..............................................36
14. Telephoning ................................................40
15. Buying a Car (First Attempt) ..................................44
16. How to Master English Faster ..................................48
17. The Perfectionist ............................................50
18. Balance is the Key to Success..................................54
19. Communication Skills or the Art of Small Talk...................56
20. A Software Developer (Part 1) .................................60
21. Qualities Important for Success ................................64
22. Natasha's Interview ..........................................68
23. Attitude is the Key to Success ..................................72
24. Golden Rules for Writing Business Letters, Faxes and E-mails ......76
25. Renting an Apartment and Discussing the Real Estate Market .......82
26. Essential Habits for Success ...................................90
27. Discussing Delivery and Payment Terms ........................96
28. Discussing Job Prospects .....................................102
29. Time-Management .........................................106
30. A Software Developer (Part 2) ................................110
31. Presenting Sales Figures after Scheduled Maintenance............118
32. Business Presentation .......................................122
33. The Brain and the Subconscious Mind .........................126
34. A Conversation with a Lawyer ................................130
35. How to Succeed at Work.....................................138
36. A Lesson in Accounting......................................144
37. Cash Flow.................................................152
38. Interacting with a Boss .......................................154
39. The Young Entrepreneur .....................................158
40. Managing Small Business ....................................162
41. Successful "Win-Win" Negotiations ............................166
42. Basic Leadership Style .......................................170
43. How to Avoid Stress and Recover from Stress Faster ..............172
44. Meditation ................................................178
45. Some Useful Business Sayings ................................182
Attachment ................................................188
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