The book is a comprehensive, field-proven set of tools for effective business writing. Besides grammatical and stillisticheskih general recommendations in the book are hundreds of samples of business letters, so that the material generally covers most of the situations about which today's business is conducted all correspondence. (CD-ROM-as the book we have, unfortunately, is not.)
Table of Contents
PART 1. The Basics
1. Planning the Letter
2. Components of an Effective Letter
3. Structure: The Parts of a Letter
4. Appearance of the Letter
5. Grammar and Usage
6. Word Processing
PART II: The Letters
7. Sales, Marketing, and Public Relations Letters
8. Customer Service Letters
9. Credit and Collections Letters
10. Letters to Vendors and Suppliers
11. Personnel Letters
12. Transmittal Letters
13. Confirmation Letters
14. Request Letters
15. Replies
16. Permissions Letters
17. Social, Personal, and Miscellaneous Letters
PART III: Appendixes
I. Words to Watch
II. Punctuation
III. Abbreviations