The AMA Handbook of Business Letters 3rd Edition

The book is a comprehensive, field-proven set of tools for effective business writing. Besides grammatical and stillisticheskih general recommendations in the book are hundreds of samples of business letters, so that the material generally covers most of the situations about which today's business is conducted all correspondence. (CD-ROM-as the book we have, unfortunately, is not.)

Table of Contents

PART 1. The Basics

1. Planning the Letter

2. Components of an Effective Letter

3. Structure: The Parts of a Letter

4. Appearance of the Letter

5. Grammar and Usage

6. Word Processing

PART II: The Letters

7. Sales, Marketing, and Public Relations Letters

8. Customer Service Letters

9. Credit and Collections Letters

10. Letters to Vendors and Suppliers

11. Personnel Letters

12. Transmittal Letters

13. Confirmation Letters

14. Request Letters

15. Replies

16. Permissions Letters

17. Social, Personal, and Miscellaneous Letters

PART III: Appendixes

I. Words to Watch

II. Punctuation

III. Abbreviations

IV. Grammar Hotline Directory


Download:  http://huyhuu.com/news/6443/The-AMA-Handbook-of-Business-Letters-3rd-Edition